General

The software used by Backedup247 is used by more than 750.000 companies worldwide. As a result, its reliability has been tried and tested in every possible situation. All backup database modules are included in the OBM package as standard.

What are the system requirements?

The most important condition for using Backedup247 is a broadband, or faster internet connection. Any broadband connection will suffice. Backedup247 recommends a minimum upload speed of 256 kbps.

What operating systems are supported?

Backedup247 uses Java-based software. The main advantage of this is that it supports all commonly used operating systems.

• Windows 95/ 98/ ME/ NT/ 2000(SP2)/ XP(SP2)/ 2003/ Vista / Windows 2008
• Mac OS X 10.2 or higher
• Linux kernel 2.2 or higher
• Netware 5.1 or higher
• Solaris 2.x or higher
• UNIX
• FreeBSD
• AIX
• HP-UX
• All other operating systems that support Java2 Runtime 1.3.1 or higher

What databases are supported?

The standard database plug-ins ensure that a backup is made of your database without it having to be closed down. Standard modules are provided for the following databases:

• Microsoft Exchange Server 2000/ 2003/ 2007
• Microsoft SQL Server 7.0/ 2000/ 2005
• Domino/ Lotus Notes 5.0 or higher
• Oracle 8i or higher
• MySQL 3.2.4 or higher

The above modules are only available with Backedup247 OBM.

Is Exchange Brick-Level Mailbox Backup possible?

You can opt to expand the Exchange database module by securing Exchange Brick-Level Mailbox rights. This will enable you to restore individual e-mails or mailboxes without affecting other Exchange users. Download the Exchange Brick Level Backup from here.

What kind of Internet access do I need?

Backedup247 sends data across a SSL connection via the HTTPS protocol. All you need, therefore, is access to the TCP/IP (HTTPS/HTTP) protocol. In most cases there should be no need to adjust your security settings.

How fast is data sent?

This depends on the upload speed of your circuit, remeber ADSL lines are built for download not upload speeds. Your 8mb broadband link may only have an upload speed of 256kbps. On average a standard 256kbps link can upload 3 GB of uncompressed data per 24 hours. Following the initial backup only new files and amendments are sent and the average backup take a lot less time.

I have a lot of data - I can't wait days?

If you have a lot of data you can opt for our Seed Load service, we will ship you an external drive. This drive will be the tareget for your first backup. Once the backup is completed we will collect the drive and manually copy the backup direct to the backup server meaning that we can backup huge amounts of data in 24 hours.

What package is best for my needs?

The backup subscription provides a minimum storage capacity of 20 GB after compression (approximately 40 GB before compression). Compression is generally about 50% and is similar to ZIP compression. The size of your data storage depends on the amount of data you would like to save.

To find out how much data you need to save, follow these steps:

• Go to the folder in which the data are saved
• Be selective in your choice, make sure that you only select data files and not software
• Select the folder with your right mouse button and select Properties.
• The size of the data used will then be shown.

The data storage capacity for your subscription should be the same as the sum of all folders that you wish to backup. This will provide you with sufficient space for current data with an average of 40 history versions (2 months).

What retention periods are available?

You can set how long you would like to save your amended or deleted documents yourself. Backedup247 supplies the ordered quota partly as 'current data' and partly as 'history'. The current data are the data saved in your last backup, while the history contains the preceding versions and deleted files that are saved. .The backup history can be established per backup set, in days (e.g. save files for 30 days), in versions (e.g. save 14 versions of files) or according to your own schedule (e.g. Monday-Friday, 4 x Friday, 3 x 1st day of the month). By using the In-File delta technology, version management is limited to a minimum quota capacity.

If you have any more questions, don’t hesitate to contact us on 020 7939 6466, we will be more than happy to assist you. You can click here to access our Help Desk.